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IP recognizes that people are its major asset, doing their best every day to reach everyone’s goals. Talent management is critical to achieve the company’s goals and is present everywhere in the company. The Human Resources area is responsible for such management and for supporting leaders in developing each employee, regardless of their role or time in the company.

IP Brazil closed the year of 2017 with 5,395 employees and 5,531 service providers. Those figures show a reduction of approximately 4.2% in the company’s workforce compared to the previous year (in 2016, the company’s total number of employees and service providers was 11,415 people).


All employees at IP have a full-time work contract and for undetermined or permanent term. They are divided into 85.5% of men and 14.5% of women, concentrating mostly in the facility of Mogi Guaçu, in the State of São Paulo.More than 90% of ip brazil’s service Providers come from full-time Outsourced contracts. Self-employed contractors working full-time. Self-employed contractors are hired on an exceptional basis, in order to contemplate the specificity of some services.


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At IP, the safety of employees, service providers and visitors is above any other responsibility, constituting a value ingrained at every level of the company. IP believes that, after a day of work, everyone must go home safely, and the challenge of maintaining an incident-free environment requires effort, dedication, and close attention to the procedures and standards set to perform each task.


IP Brazil maintains formal committees dedicated to safety, and the main one is the Internal Commission for Accident Prevention (CIPA), comprising all employees. It is complemented by the Safety Committees (Comseg) and the Daily Safety Dialogues (DSD) – daily meetings in the production areas for a broad discussion towards safety. The company also maintains the Safety Council of the Manufacturing area and the EHS Council, which counts on the participation of the Board of Directors of IP Brazil. More than 90% of the company’s employees are part of health and safety committees. Service providers are part of committees related to their respective company, but such work is always developed in partnerships.


In the Safety area, one of the highlights at IP is the MyPositive program, which covers all mill employees. Through the Safety Observation System Positive tool, all employees can record behavioral and safety-related observations taking into account all health and safety programs from IP. By making their monthly

observations, each employee helps monitor and guide their colleagues as per the existing programs in the area.


The LIFE program – Life-changing, Injury and Fatality Elimination – aims at achieving zero accident at IP, raising the bar of the company’s safety performance.

LIFE involves not only renewing safety concepts and good practices, but also offering training and guidance on the causes and corrective measures to eliminate the most serious accidents, intended to preventing them sustainably.


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Operating for one year, the implementation of the Safety Leading Indicators brought results that gave the company a proactive visibility on the practices and procedures that could prevent an accident. The seven indicators consistently emphasize high safety standards across the company, with an inevitable positive impact on reducing incident rates.

In 2017, we reduced about 8% of the total number of incidents in IP Brazil facilities compared to 2016, with a reduction of 4% for incidents without lost days and 18% for incidents with lost days. Those figures demonstrate the daily efforts together with the implementation of programs and procedures that are performed to maintain an accident-free environment in the facilities of IP Brazil.



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With lost days

 Without lost days










At IP Brazil, the efforts to acquire materials, equipment and services are based on specific requirements to meet the company’s business needs, always selecting suppliers who share the same commitment we have with safety, responsibility and sustainability.

Note: - IP does not have a complete mapping of its suppliers by region, so it will not be disclosed in this report.

          - The most critical suppliers – from a socio-environmental point of view – are being identified in the Supplier Risk Committee.




IP Brazil puts great effort in selecting respectable business partners, committed to high ethical standards in conducting their business, safe and healthy working environments, protecting human rights and dignity, as well as the environment and legal compliance.


All the suppliers of IP Brazil must work in full compliance with the Code of Conduct for Suppliers, which summarizes the company’s requirements in several sustainability aspects and is an integral part of all purchase orders issuedand contracts signed. The Supplier Risk Committee, a multidisciplinary team dedicated to evaluating suppliers on sustainability issues, is responsible for analyzing cases according to demands and incidents.




IP’s relationship with its customers is pervaded by the principles of transparency, operational excellence and the quality of the products and services offered. Careful enough to remain relevant before such audience, the company seeks to follow the

business of each customer to offer the best service, the best product  and the best profitability. The Commercial area is responsible for creating and executing the commercial strategy of the business, with ethics, efficiency and quality, strengthening the company’s brands and guaranteeing its sustainable results



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Every two years, IP conducts a customer satisfaction survey, hiring a company specialized in market research to understand what value means to its customers and to identify how the company is positioned in relation to these attributes. Its objective is

to measure the level of customer satisfaction; understand which attributes have the greatest impact on overall satisfaction with IP; and effectively determine which attributes should be monitored periodically and which of them must be worked on.


After the survey, results are shared with the areas involved; action plans are compiled, pointing out their respective responsible people and deadlines; and the result of the survey and action plans are shared with the company’s leadership. Throughout the intervening year, research plans are monitored, ensuring actions are executed.




In 2017, the company celebrated 10 years of International Paper Institute, a Public Interest Civil Society Organization (OSCIP) that carries out social and  environmental actions in the communities where the company operates.


The Institute works to mobilize the community, its partners and employees around educational and socio-environmental responsibility programs. Thus, it contributes to strengthening the actions in the communities, fostering sustainable development where it operates.


In 2017, its initiatives directly benefited more than 13,000 people, with an

investment of R$1.18 million in Corporate Social Responsibility, executing 6 projects.

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